Signup |
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Our Agreement is simple and straightforward.
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We provide you with full use of the UroWorks solution
for a fixed percentage of the collections we make on your behalf. |
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There are no hidden or additional fees |
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There is no fixed or minimum term |
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One hour hardware replacement for any server-side
failures |
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Responsive interaction with your local IT resources |
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Easy remote access for users outside the office |
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Help desk support |
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Setup |
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Setup starts immediately following your acceptance of our Agreement.
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You will be assigned a dedicated Project Manager to
lead you through the process |
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Implementation will start with review of the standard
EHR content and EPM settings that we provide. We will then perform any required
modifications based on your input. |
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We will perform a data conversion of patient
demographic and appointment data from your existing system, if applicable. Note that
we do not convert any financial information from your existing system. |
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In parallel with these activities, we work with your
local IT resource to make sure you can properly connect to our system |
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Upon a test conversion and finalization of setup, we
conduct training for the staff members you designate. This training is conducted
remotely, and is embellished with video training that we provide as part of our ongoing
commitment to keeping users up to speed. |
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System Use |
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Upon completion of training you may start using the system.
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Your users have full access to the NextGen EPM module,
enabling them to make appointments, collect copayments, update demographic information,
inquire into account statuses, run reports, and more. |
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Access also includes use of NextGen's Realtime
Transaction System that integrates insurance verification services |
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On the NextGen EHR side of the system, clinical users
will be able to generate clinical documentation, eprescribe, place lab and diagnostic
testing orders, review incoming information, and generate charges automatically as part of
the natural clinical workflow of your practice. |
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Use of NextGen's Image Control System provides you with
the ability to scan or import documents and images from other systems |
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Please note that NextGen contains utilities for
creating your own templates and document formats. Access to these utilities are not
part of the UroWorks solution. |
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| Services |
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With data flowing into your system, we take over with our professional revenue management
services.
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There is no paperwork to be collected,
copied, or otherwise generated by your staff, as all information should already be entered
or scanned into the system. |
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We perform initial claim processing the
day following the patient visit, scrubbing them before electronic submission to ensure
they are complete and accurate. |
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Our clearinghouse offers quick
turnaround time and the ability to easily correct any issues online, further enhancing the
ability to get you paid quickly. |
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Our claim followup methodology includes
an expert system built into NextGen that uses rules to automate reporting and tasking so
that no claims fall through the cracks. |
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We use ERA functionality and lock-box
approaches to receive and expeditiously post your incoming payments and other
transactions. |
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We generate statements, collection
letters, and pre-listing for bad debt activities based on your chosen number of cycles and
timeframes |
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We provide a toll-free number that your
patients can use to communicate with us on any questions they might have |
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We develop memorized reports that you
may run at any time to analyze your revenue position |
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| Support |
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Our solution is supported by a toll-free number for
your use in addressing any billing or technical questions that may arise |
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We also maintain an online trouble ticket system where
you may log calls and track resolution progress |
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We perform ongoing system upgrades, adding
functionality and enhancing productivity |
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We keep not only your systems but also your staff up to
speed on the latest advances using effective video-based training. |
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To learn more simply give us a call today
at (973) 729-1700 or e-mail us at info@ebillingworks.com
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